What is an Incident Review (IR) and what happens after receipt of a complaint?

What is an Incident Review (IR) and what happens after receipt of a complaint?

• A. Incident Review - review undertaken upon receipt of a complaint; supervisor WILL make contact with employee to discuss the incident
• B. Incident Report - summary of the incident provided to media
• C. Internal Review - random file audit
• D. Immediate Release Review - expedite processing

Answer: (A)

An Incident Review is started as soon as a complaint is received. The supervisor takes the first step by contacting the employee involved to discuss what happened, gather information, and determine the appropriate next actions. This approach ensures a fair, timely assessment and keeps a documented trail of what occurred and how it will be handled. It isn’t about sharing a summary with the media, performing a random internal file audit, or any other process outside the complaint-driven review, which is why those other options don’t fit. The key idea is that the review is initiated by the complaint, with direct supervisor outreach to discuss the incident and begin the formal process.

An Incident Review is started as soon as a complaint is received. The supervisor takes the first step by contacting the employee involved to discuss what happened, gather information, and determine the appropriate next actions. This approach ensures a fair, timely assessment and keeps a documented trail of what occurred and how it will be handled. It isn’t about sharing a summary with the media, performing a random internal file audit, or any other process outside the complaint-driven review, which is why those other options don’t fit. The key idea is that the review is initiated by the complaint, with direct supervisor outreach to discuss the incident and begin the formal process.